My niece lives in Germany and it is often hard to gauge when to send birthday gifts when there is an ocean between us. I ordered this lovely book for her, and Nishtha sent it out the same day! She even included a beautiful hand-written birthday card. She gave me excellent customer service and answered all of my questions promptly (in English and auf Deustch). She took great care of me and went up & beyond! I will be a returning customer. Thank you for everything! You do amazing work!